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Digital Download FAQ

 

What format are the downloads in?

They are 320kbps MP3 encoded using LAME. They should be compatible with all major players.

The MP3 files and the digital booklet are contained in a folder that is compressed in the standard ZIP format.

How do receive my downloads?

When you have placed an order, the link to the download will be contained in the confirmation email that you receive.

Alternatively you can download your files at any time from your account area on the Heligoland website.

I’m having trouble downloading to my phone and tablet

If you want to download to a mobile device you will need an app like iZip or Winzip to uncompress the Zip file; they are free, quick to download, and easy to use.

Here is the link for iZip  (Apple)

And for 7Zipper (Android)

 

After you have clicked on the download link in your confirmation email, your browser might take a couple of minutes working in the background before offering you various options for opening the files (and one will include these apps) .

 

If you are still having problems please don’t hesitate to email us from the website